Birnie & Sons Plumbing Testimonials

I'm really grateful for Birnie Plumbing. Our 100 year old house has had plumbing issues since the day we moved in. We called Birnie on Christmas Eve when our sinks were backing up into our shower. Eric showed up and quickly snaked the drain for us and got us going for the holidays. He warned us that our original cast iron was calcified, would clog up again and need to be replaced. Well a month and half later the shower was backing up again, we called Birnie again and the next day Harrison and Jacob showed up and assessed the job. It was not an easy job as the main stack is in a 2ft high dirt crawl space but they did an amazing job, were clean, polite and knowledgeable. With plumbers like Eric, Harrison and Jacob I can see why Birnie plumbing has been around for over 100 years.

If you need ANY plumbing done, do not bother getting any other quotes! Birnie’s Plumbing & Drains is exceptional. Kudoes to Gerry & Rob for diagnosing the problem and Tim & Dylon for repairing it. Clean, efficient, knowledgeable, fair not to mention nice. We are grateful we found your company. May you continue to make other customers happy!

These are my people. Absolutely everyone who comes through my door to help with an issue is a top-class individual. Today I had the pleasure of working through our sewer line issue with Jamie. He was thorough, kind and genuinely great at his job. Solved the issue, provided great options to help with potential future issues that our current funky sewer line might create.

Thanks to Eric for his professionalism, knowledge and proactive recommendations with our service.

They did a great job and cleaned up. we would use them again

We've used Birnie Plumbing for years and have never been disappointed. The most recent visit was to replace a shut-off valve for a toilet. Communication from dispatch was thorough to let us know of a delay to the expected time. The plumbers who came out were, as everyone who works for Birnie's, efficient and extremely tidy. Thank you Jacob and Kyle. February 5, 2026

Had a drain severely clogged. Called Birnies and service was on time ,very professional and efficient. Service agent Chad was very friendly and knowledgeable. Great service.

Charlie quickly and efficiently repaired my upstairs toilet. Charlie was very informative and a true professional!

Sam, Rick, and Jerry provided excellent repair service at our home. Great guys to talk with they took care of our property, shared knowledge explaining each step along the way. Very talented and efficient at this type of repair they put our minds at ease. Great people to work with in coordination with Rob, all went well and we would recommend Birnie Plumbing to all. Regards, John

Jamie was the tech that came. So very happy with the service. He was friendly, extremely knowledgeable and cleaned everything up before leaving. I highly recommend Jamie!

You will be in good hands if Charlie is your selected plumber. Very personal and knowledgeable. Having an accent does not hurt either. Would recommend Birnie plumbing. Only issue is the cost is eye watering high but what isn’t these days!

Top notch service from the booking to the technician who showed up! 100% professionalism!

Charlie came over to fix the top of my toilet. He was so easy to talk to and I felt very comfortable with him completing the job. He told me exactly what he thought was the problem was and it’s been great ever since! When I need another job done I will 100% be asking for him! The lady at the front desk was so helpful as well. Thank you!

Chad and Dylan did an amazing job

Chad was excellent replacing the water pump. He did it all in one day working tirelessly to get it installed. Super nice service guy. Very respectful and efficient.

Kyle was great in solving our kitchen drain leaking problem. He was at our home very quickly assessed the problem and made two options for us to consider. After selecting the preferred option the work was done in a timely basis. After the work was completed the work area was cleaned probably better than when he started. Great service from a well established company. Would highly recommend Bernie Plumbing and if needed again in future would ask fro Kyle from Bernie Plumbing. Thanks again for great service. Greg P

Amazing service. The service man was very helpful and really knew what he was doing .

The staff are so friendly and helpful! They are so quick to respond and their services are excellent, I definitely recommend!!

It’s not a job for them. They build relationships.

This place is amazing! The customer service was fantastic. I called them and Kara was very informative and helpful, they sent out a technician for free to assess the issue and gave me an estimate of how much it would cost. I was informed on EVERYTHING before the started working. Knowledgeable, kind, helpful, and quick. Highly recommend for anyone who needs something done RIGHT!

The staff was super friendly and informative. They were very helpful, amd answered my concerns within a timely manner.

Great customer service!

Excellent customer service from start to finish. A Service Call request was submitted online. Cara called regarding request. She was very friendly and informative. The service Call was scheduled. Monica called on day of Service Call. She was friendly and provided the Technician names and time of arrival. The Technician’s Jacob and Jamie introduced themselves. They identified the fix for the issue and provided options. The fix was resolved. Both Techs were friendly, professional, clean and answered questions I had. They also provided recommendations going forward. Invoice was provided, payment was made and email was send and more info was provided. I would highly recommend Birnie Plumbing and Drains. Cheers!

Chad installed a new sump pump for me. He was friendly, knowledgeable and did awesome work!

They informed me of everything that needed to be done, and the cost up front. Put mats on my floors and cleaned up after every day 3. Informed me about the job every day. Very polite.

Thanks to Birnie Plumbing for an excellent job done. Chad showed up right away, quickly identified the issue and resolved it the same day. Chad was friendly and very knowledgeable and his experience clearly showed through in the quality of his workmanship. I would highly recommend Chad/Birnie Plumbing for any plumbing/drain issue. It is easy to understand why Birnie has been in business for so long. Great workmanship, pricing and people. Thanks again Chad.

This company is top notch. Fast response and many options offered as a fix for my issue. No pressure at all when discussing the options and the cheapest fix was what I picked without any coaxing to spend more. Chad was such a professional with a great personality. He represents you well! Thanks for making our house stink free for Christmas!!

Eric and Jamie took a very stressful situation and turned it into a positive experience. Very grateful for their professionalism and kind service. Highly recommend this team!

The maintenance/repair people, Robert and John were exceptional. They described everything they needed to do and involved us in the decision making process. They were pleasant, professional, and very efficient. I would highly recommend Thos. R. Birnie & Sons Ltd. Their work was well done and cost effective. Thanks guys. You were great! * New review Dec 11/25.* We had an issue with our powder room toilet so I called Thos. R. Birney & Sons Ltd as usual. They sent someone out the very next day. Chad D came to do the work and I can’t say enough about how professional, courteous, and respectful he was. He explained everything in a way I could understand and offered us a number of options. He got the work done and went above and beyond for us. Thos. R. Birney & Sons Ltd Is the only service I will call for any of our plumbing needs. Thanks to Chad for his hard work!

I just want to say that I had a great experience from start to finish. I got two new toilets put in he was fast and cleaned up afterwards took everything away and the price was very good .I will recommend them to anyone looking for plumbing work. Thank you so much

This company is prompt and gave excellent quality of service. Chad explained in detail our issue and cost & answered any additional questions we had. Thank you Chad , so nice to have good customer service come to our door:) Franc & Tanner (Palm Ct)

Tim was professional, on time, listened to our concerns and answered all of our questions. Tim's quality work will be much appreciated for many years. Thank you Tim!

**Incredible 100 Star Review Here!!!!** We constantly had our drain backing up in the basement around our laundry. We were beyond stressed water and toilet paper around our drain. We called Birnie and we were a little worried they wouldn't show at first as they are so busy and they came to our rescue like heros. Eric came up with 4 package options for us to choose from. I was absolutely blown away of his knowledge in sewage and drains. He answered every question we had. Jamie even got on his knees to clean the tissue mess around the drain so I could get to my laundry and my cat could get to his litter. They solved the issue quick and their price was in market value and affordable. They went beyond and above to help us. I will get the membership and will be a repeat customer for life. Thank you Eric and Jamie for your service you are lifesavers!

We had an excellent experience with Charlie. He was helpful and informative. He repaired everything skillfully and clearly took pride in his work. Definitely recommend!

This was my first experience with Birnie plumbing. À very professional, friendly company. Eric and James went above and beyond expectations. I will recommend them to my friends and family.

Awesome thank you Chad

Great, Will be contacting for any future plumbing needs! Kyle was very helpful in explaining the work being done and was very professional.

We had a sewer back up, contacted Bernie’s. The customer service was outstanding and quick. They sent Jacob and he was informative, efficient, and very respectful of our property. Jacob was a pleasure to deal with. I highly recommend Bernie’s.

We have dealt with various members of Birnie & Sons Plumbing over a span of 40 years with our business (retired 2015) & home needs. We have always experienced prompt, efficient service. Recently on Nov. 14, 2025 their tech Charlie attended to a bathroom leak which required prompt repair. He outlined diagnostic pricing and options and effectively completed the job with same day service. We will continue to recommend this company to family and friends.

Eric B was absolutely incredible to work with! Very professional, knowledgeable, kind and caring. Even the wonderful ladies on the phone to book the appointment and to confirm the tech would be showing up were so lovely as well. 10/10 would recommend Birnie Plumbing and Drains.

Thank you so very much to Eric B for his professional and diligent work to clear our sewer line of roots. The thorough and comprehensive explanations of his work were very much appreciated and provided extra piece of mind that things were back in perfect condition before he left.

Used Thomas R. Birnie plumbing service for a small backup I had in my basement sewer. Eric was our plumber - fantastic service, clean, efficient and clearly provided all options. Successfully snaked and cleaned out my main sewer and everything is working well. Thank you, Eric, for helping us. Great job.

We had a great experience with our plumbing job today. Charlie was fantastic, he explained everything very thoroughly to us and even pointed out a couple of things that needed fixing that we hadn’t noticed. All of the work was done in a very professional manner and we would highly recommend your company to our friends and clients. Full kudos to Charlie for a job well done !

Had a faucet replaced and the service tech Mike that did it was amazing super funny and very professional. Would recommend this place for sure.

I am so happy with the work Birnie Plumbing and Drains did in my house. The guys, Eric and Tim, were friendly, professional and a pleasure to deal with. I would recommend this company for any drainage issues, installing of dishwashers, etc.

Efficient, professional and knowledgeable service. Thank you.

We had Mike come out to do our members yearly visit, in all honesty, this was the best visit we have ever experienced by any service worker. Just a pleasure having him share his knowledge, attention to detail and complete honesty.

It was a very clean, professional job from start to finish. My wife and I were very pleased with the work that was done. Chad, our technician, was extremely knowledgeable and helpful. We would definitely use Burnie Plumbing & Drains again. Many thanks!

We had the pleasure of having Charlie come to our home to investigate our Sump Pump issues. Charlie was professional and detailed in his assessment, and provided us with several options with what was needed.

Jacob was very thorough and informative about what had happened . Very pleased with his promptness , getting issue cleared swiftly .

Arrived on time,curtious and came with all necessary items for a clean and timely removal of old toilet and installation of new toilet. Will recommend Birnie Plumbing and Drains to family and frends who want a reliable plumbing contractor. Neil & Valerie Moore

Excellent service and staff. An Honest Plumbing Company! you can trust there recommendations

Birnie plumbing and drains have been a blessing to find. I have had Mike come to my home a few times now, cant say enough about how good service he provides. Professional work, clean and always gives you the best solution for your plumbing needs.

Charlie arrived about 10am and finished at 6pm. There were a few different jobs to do. He was very knowledgeable, professional and the workmanship was excellent. He explained what he was doing and did a thorough job, everything was cleaned up. I would highly recommend Charlie at Birnie Plumbing and Drains to anyone who is looking for a reliable, prompt and experienced plumber.

From the start of calling for an appointment to the end of the job, staff were professional, respectful and courteous. OA booked the appointment and explained their process/procedure beginning with plumber doing an assessment of the work that needed to be done. The day of appointment an eta of 45 minutes phone call came from the OA. Plumber arrived within 20 minutes. After assessing the need he then presented three options of work along with quotes. I chose one of them and he went about his work thoroughly and answered any questions I asked. An excellent job done. Thank you Eric B.

Service was great from start to finish. Best part our problem is solved. Our Tech Jacob D. Was very informative and left the house clean great tech. Would definitely recommend Burnie Plumbing.

Chris is a pro. He knew his job and was very thoughtful and thorough during the visit. I have delt with this company before and all visits deserve 5 stars, thank you

Had a plug pipe that led from my washing machine to the drain. Mike C was the technician we had. Very knowledgeable and a pleasure to have in our home. Left the place very clean.

I highly recommend Birnie Plumbing. Fast service, very professional and they solve the issue with their first visit.

Charlie came and assessed the problem with my under the laundry sink pump. Returned the next day and it was quite a complicated and finicky fix, but all the while he stayed calm (which helped me stay calm) and efficiently and after a very long day got the job completed and cleaned up . So happy I went with this company and happier to have had Charlie taking care of the problem

Phenomenal Job. Eric was extremely thorough. and knowledgeable. He took the time to explain what was being done. Was not in a hurry. Best service I've ever had. Unbelievable!

Great service. The guys are honest as the day is long. Thank you!

We had the toilet replaced by Chad. He was professional and friendly. It was installed quickly and efficiently. We have used Birnie for a number of times with no problems.

Harrison come by to address small issue for us. Absolutely would recommend him anytime. Professional and caring.

Chad was amazing the work he did was outstanding we are very happy customers and what a really nice person to work in your home. Thank you.

We are newer home owners who don’t know allot and got into an emergency the second day we moved in. We picked this company randomly and I can say I am more thankful than anything to have chosen them. They came out to welland instantly, and Eric and Jon were unbelievably amazing to deal with first. They fixed my emergency fast and efficiently and we’re just great to deal with. The next day they were able to come out again and take care of all other work needed and Charlie was the best and most professional/educated plumber I’ve ever dealt with. He took so much time to go over and explain to me what was going on, he was amazingly honest and transparent, and he just was so good to work with. I will be recommending and using this company from here forward and encourage everyone try them out. Best experience ever and prices were actually great!

Excellent work from Charlie! Clean, professional, and thorough. Couldn't ask for anything more.

The plumber was knowledgeable, very friendly and efficient. Our problem has been solved. My only concern is that job was very expensive.

Very pleased with my experience today with Birnie plumbing, the customers service girls were professional and kind. When Harrison our plumber arrived he also demonstrated professionalism and quickly understood the problem and right to work. Very happy with same day service.

Harrison and the Birnie team consistently deliver professional, thorough service. Their expertise gives me complete confidence every time they work on my home. As a homeowner, it's invaluable to have that peace of mind—knowing that whatever the issue, it's been properly resolved.

Well, what a day. I noticed my sump pump was working fine, but when it was bringing the water outside to our drain it was spilling over the pipe. I called Birnie’s and within in an hour the most wonderful technician (Jacob D) arrived. I have never met a more helpful, hardworking young man. He explained everything and let me see on the camera where the blockage was. He then quoted me a price, and off to work he went. I want to say this company is outstanding and their employees are top notch. THANK YOU for making an and pleasant job more pleasurable. You can be sure that we will be passing along this company‘s name and number to everyone that we know Bravo Birnie Plumbing.

I recently had Thos. Birnie & Sons Plumbing come to my home to perform an inspections and cleaning of the backwater valve system and can say that I was pleased with the services they performed. Jacob, the technician was a friendly and well informed young man who thoroughly explained all the steps required as well as having me hear to what things needed to sound like to ensure the system was working properly. At the end of the appointment, I was very content with the services that I was provided with as well as suggestions of what I needed to be aware of. I would recommend Birnie Plumbing to any other customer who would be in need of assistance for an plumbing related issue with they might have with their home and that they can be comfortable in doing so.

Eric B. is the best! Very professional and knowledgeable abt what needs to be done. Highly recommended! Oakland Drive, Brantford.

great service, Chad arrived on time and proved to know his trade very well; presented himself and his firm very well. All in all a great experience - I would highly recommend Birnie Plumbing

Chad did work for us before and will call for his service again. He knows his stuff!!

Expertise 10/10; customer service 10/10; knowledgeable, reliable, and professional 10/10.

The receptionist was warm,welcoming and empathetic. I was blessed to have Eric B. come and service my house. He was pleasant, knoweldgeable and fantastic to deal with. Any other issues I know who to call!!! Thankyou!

We experienced a problem with tree roots in our sewer lateral that caused a backup into our basement. Birnie & Sons staff quickly arranged a visit from Jacob and within 2 hours he had the line clean and clear for us. He was extremely helpful explaining everything he was doing to resolve the problem and provided us with additional information for a permanent fix. We’ll definitely use Birnie & Sons again should the need arise!

Very good experience, Justin was wonderful, thoughtful and very informative. I will absolutely use them again for any of my plumbing needs. Thank you.

Eric and Robert went above and beyond, and when other plumbing companies would’ve taken advantage and over billed, they did the opposite and seemed to advocate what was best for me. Very professional and would definitely use them again. Very appreciated.

I had some plumbing work carried out By Birnie Plumbing and the two guys that came round were wonderful polite. They took care and explaining everything to me and the work that they did was fantastic. I cannot complain one bit great guys. I love the work that you did thank you very much.

We had Charlie come to our place to do some work - we needed to fix something related to the main water line as well as install a new sump pump with a battery backup. Charlie was excellent. He explained the process, answered all questions, and showed us progress. The expectations in terms of price and timeline were clearly outlined and agreed upon before any work began which I appreciated. We now have the membership and will be using Charlie again in the future should anything come up!! Highly recommend.

Today Chad and Sterling visited and assess my plumbing needs (eg tub strainer, basement sink handles, no longer used water lines) and provided various quotes to address various inquires. They were both professional patiently taking time to answer all my many questions. After speaking with them I felt fully informed to make the best decision based on my wants and needs. I greatly appreciate their time, expertise, and patience helping me throughout the decision process! It is definitely a peace-of-mind knowing who to call for plumbing needs and feeling at ease knowing the work performed uses quality product that lasts and the workmanship is of high standard. Thank you so much!

Great first experience with a plumbing service in almost 50 years of home ownership. Charlie and Sterling were fast and efficient workers and did an excellent job. Thanks

Great experience. On time, friendly and knowledgeable. Thank you!

Quick search on the internet after discovering we had an overflow of water in our laundry sink. We called Birnie plumbing and had the best customer service and had a plumber at our door within 3 hours. Jacob was an amazing plumber who quickly identified the issue, gave several options and let us choose the best solution for us. We choose the hydro scrub with high pressure water to unclog the pipes. We also got to see video from the main water area in our house to over 100 feet out to the city drain. Jacob was very polite , knowledgeable and educated us about why and how !! We are happy with the service. Highly recommend this Brantford based company.

The repair man was very pleasant and knowledgeable. Good work. Thank you.

They provides prompt and efficient service. I had time constraints and they met them. Unfortunately, I am terrible with names, so I can’t name the fantastic service man who came to do the needed work…sorry. I hope he gets the recognition he deserves from the company!! He explained everything, did the work quickly, and showed me all that he had done! Work space was clean and tidy. I couldn’t be happier with this company and would not hesitate to use them again!! Highly recommend!!!

Chad D ssved our crapper Thanks!

We’ve really enjoyed working with Rob and the entire team at Birnie’s Plumbing and Drains. They’re professional, reliable, and always a pleasure to deal with. It’s clear they take pride in their work and go the extra mile to make sure everything runs smoothly. Looking forward to many more projects together!

mike did a perfect job 5 stars love his work thank you very much

Prompt, on-time, knowledgeable, professional, effective! What more could I ask for.

Chad did a great job was very efficient and helpful. He gave us multiple options to fix our issue, so we could pick the option that best suited us at this time. I will definitely use this company again!

Chad was great! He was in and out and thankfully fixed our leaky shower!

Absolutely wonderful people and service!

Harrison just left. He did a fabulous job and I am fully satisfied in all aspects of his service.

Chad D, technician - professional, reliable, thorough and skilled at his craft! He took the time to explain my plumbing issues and showed me live videos of the problems that were occurring in my basement pipes. Fast and reliable service that you can trust! Thank you for your services today!

Chad D was our plumber. He did an excellent job not only in removing a large clog in the drain pipe but also a very thorough explanation with video and photos taken of the clog and it being removed. Thank you Birdie Plumbing and Chad!

This is a great company. All the employees who I connected with were polite and helpful. Brad, the plumber, was efficient, friendly and very helpful. I highly recommend this company.

Recently got Stack removal and floor drain install completed. Gerry, Kyle provided the free consultation & Rick, Sam did exceptional big job with install. WorkCompleted in 2 days, the level of proficiency & professionalism was outstanding; everything was explained thoroughly. Big THANKS to the Team and the Little Irish Man...happy to refer 10+ ;) Esther